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Don’t let clients play the waiting game

Thursday, August 25, 2016 @ 8:00 PM | By Grant Cameron

When it comes to running a law practice, providing solid legal advice is, without doubt, an essential ingredient for success. After all, clients these days expect nothing less from their lawyers.

However, legal skills will only take you so far. To keep clients happy, lawyers must also incorporate some sort of palatable bedside manner and beef up their customer service skills.

Those who’ve started their own legal businesses or law practices maintain that, in addition to doing good work, lawyers need to develop a personal connection...