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NEW In-House Counsel | Insurance | Intellectual Property | Immigration | Natural Resources | Real Estate | Tax

You can't fix it if you don't know it's broken

Thursday, August 11, 2016 @ 8:00 PM | By Sandra Goodwin

The first step in utilizing feedback is admitting that you might not be thrilled about knowing how your clients feel. Get over it, quickly. In fact, once you reach out, you may be pleasantly surprised. And, if your firm is the only one in the market gathering feedback while your competitors are still avoiding it, you will gain a huge competitive advantage in a very short time frame.

Clients have been known to “talk with their feet,” and most lawyers who have been in practice for...