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Don’t let a crisis turn into a disaster

Thursday, December 17, 2015 @ 7:00 PM | By Simon Hally

Sooner or later, just about every business will face a crisis: a situation that threatens the organization and requires quick decisions to stop it from turning into a disaster. The reputation and future of the business will depend on how its leaders deal with the crisis.

Classic examples of crises that were handled with varying degrees of skill and success include the listeria outbreak at Maple Leaf Foods (handled well), BP’s oil spill in the Gulf of Mexico (handled badly) and, most recently, the Volkswagen emissions...