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Narrowing the objective of the telephone call

Thursday, October 15, 2015 @ 8:00 PM | By Donalee Moulton

Lawyers can spend a great part of their day talking to clients and colleagues on the phone. It can be time wasted or time well spent, according to communications experts.

The first step to making phone calls that benefit you and your listener is understanding the contemporary context.

“Everyone we are trying to reach is overwhelmed. Our priority is not necessarily their priority,” says Mary Jane Copps, owner of The Phone Lady, a Halifax-based consulting and training firm.

The two factors have combined to create one...