Distressed clients pose health risks for law firms
Thursday, September 10, 2015 @ 8:00 PM | By Marian De Souza
The phone rings. Dana the receptionist answers. She’s alerted to the voice of someone in distress. She doesn’t even realize she is holding her breath as she listens to a daughter describe a tragic car accident. The scene was horrific: vehicles crunched beyond recognition, enduring agonizing injuries while waiting to be rescued, and recent news that her mother did not survive her injuries; the daughter was driving. The caller does not get to the injuries caused to others before asking to speak to a lawyer. The...
