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Doug Downey, Attorney General of Ontario

Tribunals Ontario launches online tool to increase access to justice

Tuesday, July 06, 2021 @ 8:36 AM | By Amanda Jerome

Tribunals Ontario has launched an online tool to help empower users with “tailored information about their rights and responsibilities and the rules and processes at the Landlord and Tenant Board (LTB).”

According to the announcement, issued July 2, Navigate Tribunals Ontario “is a part of the Ministry of the Attorney General’s Justice Accelerated Strategy, which is speeding up access to justice and moving more services online.”

“The online tool makes it easy and convenient to access information about the Residential Tenancies Act and LTB rules and processes,” the announcement explained.

“Navigate Tribunals Ontario is an example of how we are putting users first as we expand our digital services to improve access to justice,” said Sean Weir, executive chair of Tribunals Ontario, in a statement.

The online tool features a series of questions to guide users “along pathways tailored to their situation; info-sheets and summary reports, which include next steps and links to relevant resources [that] can be printed, emailed or downloaded at any time;” a unique access code, which “gives users the option to exit the navigation and come back later to pick up where they left off; [and] no requirement to log in or provide personal details.”

“Most tenants and small landlords are not legal experts,” said Harry Gousopoulos, executive director of Tribunals Ontario, in a statement.

“Navigate Tribunals Ontario offers users clear, plain language information and options to help manage their dispute,” he added.

According to the announcement, enhancements “planned for later this summer include new pathways with information about co-operative housing evictions, and care home and mobile home tenancies.”

Tribunals Ontario will also launch a “new case management system — the Tribunals Ontario Portal,” later this year. Once launched, the announcement noted, LTB parties “will be able to file applications and upload documents on the Tribunals Ontario Portal and log in to view their case file.”

 Attorney General Doug Downey

Attorney General Doug Downey

“They will also have the opportunity to work with other parties to resolve their dispute, or request help from an LTB mediator, all online,” the announcement added, noting that over the next three years, “Navigate Tribunals Ontario and the Tribunals Ontario Portal will be expanded to more tribunals, boards and commissions.”

“The new and innovative Navigate Tribunals Ontario is a great example of the breakthroughs we are achieving for the people of Ontario through the Justice Accelerated Strategy which is focusing on building a more accessible, responsive and resilient justice system” said Attorney General Doug Downey, in a statement.

“This groundbreaking digital solution will better meet the expectations of people looking to resolve disputes at the Landlord and Tenant Board and other tribunals across the province,” he added.

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