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False and defamatory Google business reviews? Maybe it's time to take action

Thursday, October 19, 2017 @ 11:10 AM | By Howard Winkler and Eryn Pond

Google is the most-used search engine in the world. As part of its searching services, it provides details about businesses searched, and it gives users a means to read and post business reviews.

Notwithstanding Google’s content policies, some reviewers use fake names and/or post reviews that are false and defamatory. Sometimes theses reviews are posted by competitors or disgruntled employees. For some businesses, these false reviews can seriously affect their hard-earned reputations and bottom line.

Taking the position that it merely hosts third-party content and is...