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Techniques for handling high-conflict clients in separation and divorce

Tuesday, March 20, 2018 @ 11:15 AM | By Cheryl Suann Williams

It is important to remember that despite your efforts to convince them otherwise, people with high-conflict personalities truly feel that their behaviour is correct and lack awareness of: why they are the way they are; how they contribute to their own problems; and how to change.

A number of years ago, in his presentation titled “Understanding and Managing High Conflict Personalities in Legal Disputes,” American clinical social worker turned lawyer and mediator Bill Eddy offered the following skills for managing people with high-conflict personalities:

Lowering your...