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Federal insurance oversight bodies seeking input on customer service regulations

Monday, May 14, 2018 @ 9:26 AM | By Ian Burns

Two oversight bodies for Canada’s insurance regulators are currently seeking input on new recommendations to ensure fair treatment of customers, and legal experts are saying it reflects a move to get regulations more consistent across the provinces as well as in line with international standards.

The Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) released a draft joint guidance May 3 for public consultation that sets out their overarching expectations for how insurers and intermediaries conduct insurance business and ensure...