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The high-conflict separation: Managing client expectations

Tuesday, February 20, 2018 @ 9:14 AM | By Cheryl Suann Williams

A few years ago, I attended an annual family law conference where the speaker classified clients on a rating or scale of A to D.

The “A clients” were those who paid their accounts, were reasonable in their expectations and were easy to deal with. By comparison, the “D clients” took up much unbillable time, had unreasonable expectations, blamed the lawyer and court system, did not pay their accounts and were potential candidates for baseless and time-consuming Law Society of Upper Canada complaints.

He advised that...