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Monday, August 23, 2021 @ 10:56 AM

Customer service: Sometimes a cigar is more than a cigar Noisy truck

Providing decent customer service and making people feel welcome and appreciated isn’t that hard. It’s a matter of making an effort and applying common sense. Like most people, I have multiple experiences in both the “favourable” and “fail” categories. What follows is the second half of a two-part series. ... [read more]

Monday, August 23, 2021 @ 10:43 AM

New infrastructure and projects partner joins Fasken

 Fasken announced the arrival of new partner Adam Lewinberg, joining the infrastructure and projects group in the Toronto office. ... [read more]

Monday, August 23, 2021 @ 9:51 AM

Decision on mutual fund class action an ‘unfortunate failure of access to justice,’ lawyer says Paul Bates

The British Columbia Court of Appeal has upheld a lower court’s decision to not certify a class action against a subsidiary of financial giant RBC, with a lawyer in the case calling the decision unfortunate because the issues raised are too complex to be brought in any other form than a class proceeding. ... [read more]

Friday, August 20, 2021 @ 2:31 PM

Sure cure for Monday morning blues | Marcel Strigberger

Lawyers retire and then what? Does retirement take the lawyer out of the lawyer? ... [read more]

Friday, August 20, 2021 @ 9:15 AM

British Columbia considering future of civil jury trials

B.C. is asking the public for input on the future of civil jury trials in the province after the COVID-19 pandemic put the brakes on them. This public consultation is the next step in a process to determine what measures, if any, should be implemented by British Columbia in relation to civil juries to support courts and the individuals who use them. ... [read more]

Friday, August 20, 2021 @ 8:38 AM

Post-mortem privacy: Organizational policy statements Concept of live person facing dead person

In part one of this series we introduced the emerging challenges of post-mortem privacy to content providers. In part two, we consider the scope of digital assets and challenge the reader to consider the requirements of organizational policy statements. ... [read more]

Thursday, August 19, 2021 @ 12:32 PM

Customer service: The good, the bad, the awful Noisy truck

Providing decent customer service and making people feel welcome and appreciated isn’t that hard. It’s a matter of making an effort and applying common sense. Like most people, I have multiple experiences in both the “favourable” and “fail” categories. ... [read more]

Thursday, August 19, 2021 @ 11:48 AM

B.C. looks at making paid sick leave permanent after COVID-19 forced reckoning on issue B.C. Labour Minister Harry Bains

One of the things the COVID-19 pandemic has done is highlight the inadequacies of sick leave requirements in Canada, a perception which led many provinces to create some form of temporary paid leave as part of their approach in the fight against coronavirus. And now British Columbia is looking to make that move permanent and seeking public input on how the system should look. ... [read more]

Thursday, August 19, 2021 @ 8:21 AM

Improving protection of temporary foreign workers in Canada Workers protected by hands of protector

Temporary foreign workers (TFWs) play an important role in the Canadian labour market, filling labour shortages and bringing expertise to a range of industries. Despite their significant presence in Canada as well as various legislated workplace rights and protections in place, temporary foreign workers remain more vulnerable to potential abuse and exploitation than their Canadian worker counterparts. ... [read more]

Wednesday, August 18, 2021 @ 1:54 PM

Self-regulatory organization will reform investment funds | Rowan Weaver and Jesse Beatson Magnifying glass looking at financial spread sheet

Greater efficiencies for investment fund consumers and financial industry professionals are expected thanks to the phasing in of a single self-regulatory organization (SRO). This new SRO will replace a regime that has been in place since 2008 — investment dealers being regulated by the Investment Industry Regulatory Organization of Canada (IIROC) and mutual fund dealers being regulated by the Mutual Fund Dealers Association of Canada (MFDA). ... [read more]